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Sarepta Therapeutics
Cambridge, Massachusetts, United States (hybrid)
30 days ago
Sarepta Therapeutics
Cambridge, Massachusetts, United States (hybrid)
30 days ago
Sarepta Therapeutics
Cambridge, Massachusetts, United States (hybrid)
30 days ago


The Case Manager works in a highly visible and strong team environment to provide exceptional customer service. Case Managers will work closely with patients, care givers and providers to manage all steps required to gain access to therapy. This role develops relationships with patients, care givers and physicians to ensure ongoing compliance with therapy. The Case Manager also works closely with Sales, Managed Markets and other commercial team members to support patients and providers.

Primary Responsibilities Include:

  • Work closely with patients/caregivers and providers to gain access to therapy.
  • Work with Specialty Infusion Pharmacy and Hub to obtain reimbursement coverage.
  • Perform Benefit Investigations with insurance companies as required.
  • Counsel patient/family on reimbursement options and financial assistance options (Co-Pay, PAP).
  • Manage transition to home therapy as appropriate; work closely with specialty infusion pharmacies and nursing agencies to coordinate reimbursement and supplies.
  • Responsible for maintaining case history for all assigned patients in the CRM system.
  • Troubleshoot and resolve ongoing reimbursement issues (insurance changes, PA’s, other).
  • Partner with Field Sales Reps and Managed Markets team.
  • Professionally field incoming telephone calls while making a positive impression.
  • Answer patient and medical office inquiries and resolve customer problems.
  • Provide ongoing persistency and compliance support by making regular calls to patient/families.
  • Manage patient assistance requests and work with partners to process applications.
  • Provide back-up coverage for other Customer Service Case Managers.
  • Attend patient meetings and represent Sarepta at industry conferences.
  • Travel to sales meetings and medical offices as necessary.
  • Other related duties as required.

Desired Education and Skills: 

  • Bachelor’s Degree general business, health sciences, public policy or other related degrees) preferred or High School Diploma with relevant years of experience acceptable.
  • 5 years of prior case management experience or healthcare experience.
  • Strong listening, verbal and written communications skills.
  • Reimbursement experience (benefits investigation, prior authorization, medical benefit, Medicaid experience).
  • Detail orientated and highly organized.
  • Ability to multi-task in a fast-paced environment.
  • Team orientated with a willingness to collaborate.

Candidates must be authorized to work in the U.S.

Sarepta Therapeutics offers a competitive compensation and benefit package.

Sarepta Therapeutics is an Equal Opportunity/Affirmative Action employer and participates in e-Verify.

Job Information

  • Job ID: 65423682
  • Workplace Type: Hybrid
  • Location:
    Cambridge, Massachusetts, United States
  • Company Name For Job: Sarepta Therapeutics
  • Position Title: Case Manager
  • Job Function: Program Management
  • Job Type: Full-Time

Sarepta Therapeutics, headquartered in Cambridge, Massachusetts, is a commercial-stage biopharmaceutical company focused on the discovery and development of unique RNA-targeted therapeutics for the treatment of rare neuromuscular diseases. The Company is primarily focused on rapidly advancing the development of its potentially disease-modifying DMD drug candidates. For more information, please visit us at

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